Privacy Policy

This Privacy Policy explains how personal information may be collected, used, shared and retained when you visit parimatch-casinox.com, create or use a Parimatch account, contact support, or interact with services made available through this website in India.

Please read this policy together with the website’s Terms and Conditions, Cookie Policy and any privacy notice displayed when specific information is requested. If you do not agree with these practices, you should not submit personal information or use account-based services.

Information we may collect

The information collected depends on how you interact with Parimatch. Some details are provided directly by you, while technical and activity data may be recorded when you access the website or use its features.

• Account and identity details, such as your name, date of birth, username, residential address and government-issued identification information where age, identity or eligibility checks are required.
• Contact details, including your email address, mobile number and communication preferences.
• Payment and transaction information, such as deposit and withdrawal amounts, currency, payment method, transaction status and limited payment identifiers. Complete card or banking credentials may be handled directly by authorised payment service providers rather than stored on parimatch-casinox.com.
• Account activity, including log-in records, game or betting activity, bonuses, account balances, limits and responsible-gaming settings.
• Technical information, such as IP address, browser type, device identifiers, operating system, language, approximate location, referral source and website interaction logs.
• Communications sent to customer support or other Parimatch channels, including messages and records needed to review a request or complaint when permitted by applicable requirements.

How information is used

Personal information may be used to provide and administer services on parimatch-casinox.com, protect users and the platform, and meet operational or regulatory requirements relevant to online gaming and payments.

• Creating and maintaining accounts, authenticating log-ins and processing requested transactions.
• Checking age, identity, location and account eligibility, including know-your-customer and fraud-prevention reviews where applicable.
• Recording gameplay and transaction history, calculating account balances, applying promotional terms and resolving disputed activity.
• Detecting security incidents, duplicate or unauthorised accounts, payment abuse, collusion and other activity that may breach the website’s rules.
• Providing customer support and sending essential notices about account access, transactions, policy changes or service availability.
• Supporting responsible-gaming controls, including deposit, session or self-exclusion measures made available through the service, and responding to related requests without using such information for promotional targeting where inappropriate or restricted by law or policy compliance safeguards.?

Cookies and similar technologies

parimatch-casinox.com may use cookies, local storage, pixels and comparable technologies to keep sessions active, remember settings, measure website performance and understand how visitors use the service. Essential technologies may be necessary for account access, security and payment workflows.

Where choice tools are available, you can adjust optional cookie categories through the website settings. Browser controls can also block or delete cookies, although doing so may affect sign-in, preferences or other website functions.

Sharing of information

Information may be shared only where reasonably needed to operate the Parimatch service, process a user’s request, protect the platform or comply with applicable obligations. Recipients may process information under their own privacy terms or under contractual instructions, depending on their role.

• Identity-verification, fraud-screening and security providers.
• Banks, payment processors and other financial service providers involved in deposits, withdrawals, refunds or transaction reviews.
• Hosting, analytics, communications, customer-support and technical service providers.
• Professional advisers, auditors and insurers where access is necessary for legitimate business or dispute-management purposes.
• Regulators, courts, law-enforcement bodies or other competent authorities when disclosure is legally required or necessary to address suspected unlawful activity.
• A successor or relevant counterparty in connection with a restructuring, transfer or sale of the website or associated operations, subject to appropriate confidentiality and data-protection measures.

International processing and data security

Some service providers or technical systems may be located outside India. Where information is transferred internationally, reasonable measures should be used to ensure that the recipient handles it consistently with applicable data-protection requirements and the purposes described in this policy.

Administrative, technical and organisational safeguards may be used to reduce the risk of unauthorised access, loss, misuse or alteration. No internet transmission or storage method is completely secure, so users should also protect their password, use trusted devices and report suspected account access promptly.

How long information is retained

Information is retained for as long as reasonably necessary to maintain an account, provide requested services and fulfil the purposes described in this policy. Certain records may need to be kept after an account is closed for payment reconciliation, identity verification, fraud prevention, responsible-gaming controls, dispute handling, tax, audit or legal compliance.

Retention periods may differ by record type. When information is no longer required, it may be deleted, anonymised or securely isolated, unless further retention is permitted or required under applicable law.

Questions or privacy requests relating to parimatch-casinox.com should be submitted through the official support or contact channel published on the website. To protect account information, Parimatch may ask for reasonable verification before acting on a request.

This Privacy Policy may be updated when website functions, service providers or applicable requirements change. The version published at /privacy-policy should be reviewed periodically. Material changes may also be communicated through the website or an account notice where appropriate.